Question 1

How can I shop for jewellery on Pure Parrot?

Accepted Answer

Shopping with us is easy! Browse our collection, add your favorite pieces to the cart, proceed to checkout, fill in your details, and complete the payment. Done!

Question 2

2. Do I need an account to place an order?

Accepted Answer

No, guest checkout is available.

Question 3

3. What payment methods are accepted?

Accepted Answer

UPI, debit cards, credit cards, net banking via secure gateways.

Question 4

4. Is Cash on Delivery available?

Accepted Answer

COD may be available for select locations.

Question 5

Is my payment information safe with Pure Parrot?

Accepted Answer

Yes, your payment details are 100% safe with us. We use secure payment gateways and never store your card or UPI information. Shop worry-free!

Question 6

6. Can I modify my order after placing it?

Accepted Answer

No. Orders cannot be modified once placed.

Question 7

7. Can I cancel my order?

Accepted Answer

Only before dispatch

Question 8

8. What if my payment fails?

Accepted Answer

Failed payments are reversed by banks automatically

Question 9

When will my Pure Parrot order arrive?

Accepted Answer

Your order usually arrives within 3–7 business days after dispatch. Quick and reliable!

Question 10

10. Do you ship across India?

Accepted Answer

Yes, to most serviceable locations.

Question 11

11. Do you offer international shipping?

Accepted Answer

No

Question 12

How do I track my Pure Parrot order?

Accepted Answer

You’ll receive tracking details via email or SMS once your order is shipped. Keep an eye out!

Question 13

What happens if my delivery is delayed?

Accepted Answer

If your delivery is delayed, please note that Pure Parrot is not liable for courier delays. However, we will do our best to assist you in tracking your order and resolving any issues.

Question 14

14. What if order shows delivered but not received?

Accepted Answer

Contact courier and email us within 24 hours.

Question 15

Does Pure Parrot offer refunds?

Accepted Answer

We don’t provide refunds, but if you receive a damaged or incorrect item, we’re happy to replace it. Just let us know within 24 hours of delivery!

Question 16

16. What is the replacement policy?

Accepted Answer

Replacement only for damaged/incorrect items within 24 hours.

Question 17

17. How do I request replacement?

Accepted Answer

Email info@pureparrot.in with proof.

Question 18

What should I do if the product I want is unavailable?

Accepted Answer

If the product you want is unavailable, we recommend choosing an alternative product of equal or higher value. Our collection offers a variety of beautiful options to choose from!

Question 19

19. Are images accurate?

Accepted Answer

Yes, minor variations may occur.

Question 20

20. Are products quality checked?

Accepted Answer

Yes, before dispatch.

Question 21

21. What if product is damaged after use?

Accepted Answer

Not eligible for replacement.

Question 22

How can I sign up for an account?

Accepted Answer

You can easily create an account by visiting our website and clicking on the 'Sign Up' button. Just fill in your details and you're all set!

Question 23

23. How is my data used?

Accepted Answer

Only for orders, support, and compliance

Question 24

24. Can I delete my account?

Accepted Answer

Yes, by emailing us.

Frequently asked questions