Placing an order is simple: browse products, add to cart, proceed to checkout, enter details, and complete payment.

No, guest checkout is available.

UPI, debit cards, credit cards, net banking via secure gateways.

COD may be available for select locations.

Yes. Payments are processed securely; we do not store card or UPI details.

No. Orders cannot be modified once placed.

Only before dispatch

Failed payments are reversed by banks automatically

Typically 3–7 business days after dispatch.

Yes, to most serviceable locations.

No

Tracking details are shared via email/SMS.

Pure Parrot is not liable for courier delays.

Contact courier and email us within 24 hours.

No refunds under any circumstances.

Replacement only for damaged/incorrect items within 24 hours.

Email info@pureparrot.in with proof.

Choose alternate product of equal or higher value.

Yes, minor variations may occur.

Yes, before dispatch.

Not eligible for replacement.

Sign up via website.

Only for orders, support, and compliance

Yes, by emailing us.